Havaianas

<p>Our customer service center will be closed on December 25, 2025 and January 1, 2026. Please submit a contact request and we will follow up with you as soon as possible upon our return. &#xA0;</p>

Our customer service center will be closed on December 25, 2025 and January 1, 2026. Please submit a contact request and we will follow up with you as soon as possible upon our return.

Holiday Hours

Contact

How do I redeem my points?

Can I return my order if I redeemed rewards points for a discount?

How is my VIP tier determined?

Do rewards expire?

Why didn’t I earn points on my purchase?

How do I redeem my rewards at checkout?

I have an existing rewards account, but it isn't working.

Rewards

What forms of payment do you accept?

Is it safe to use my credit or debit card on your site?

Do you charge sales tax on items/orders?

When do you charge my credit card for an order?

Where can I redeem my gift card?

Payment

How do I make a return?

What is your Warranty Policy?

Can I make an exchange for my Canada order?

What is your return policy?

Returns & Exchanges

How do I cancel my order?

I am a wholesaler and am interested in ordering Havaianas. How do I place my order?

Do you backorder?

What do I do if my order arrives damaged?

Orders

Will you ship to a PO Box?

Are there any shipping area restrictions?

How quickly will my order be shipped?

What are your shipping options?

What is Route Package Protection?

I purchased Route Package Protection. Where is My Order?

How Does Route Package Protection Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim with Route Package Protection?

What if My Order with Route Package Protection Never Arrives or is Stolen?

How Do I File a Claim for my Lost, Damaged, or Stolen Order with Route Package Protection?

My package is lost, stolen or damaged. What should I do?

Shipping

How can I contact you?

How do I inquire about employment opportunities?

What are the promotion terms and exclusions for the Text Sign Up discount?

What are the promotion terms and exclusions for the Newsletter Sign Up discount?

What are the promotion terms for free standard shipping on orders over $50?

Promotion Terms

What size should I get?

Sizing

Holiday HoursUpdated 8 hours ago