Havaianas

Your VIP tier is determined by the amount you spend in a calendar year (Ex. Jan 1, 2024 &#x2013; Dec 31, 2024). To reach: SoleSaver, you must spend $0 - $149 SoleInsider, you must spend $150 - $299 SoleMate, you must spend $300+How do I know which Rewards tier I am currently a member of?When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.What is &apos;early sale access&apos;?As a VIP rewards member, you will receive select sale emails ahead of the general public so you get first dibs on all the best sale styles!How will I know when I have reached a new tier?When your total points cross a tier threshold you will receive an email welcoming you into the new tier.Do tiers ever expire?The first tier, sole saver, never expires. Other tiers may expire because rewards expire after a year if not used.Alpargatas USA, Inc (Havaianas USA) can modify or change the terms, including the right to terminate the rewards program or void points, at any time. &#xA0;

Your VIP tier is determined by the amount you spend in a calendar year (Ex. Jan 1, 2024 – Dec 31, 2024).To reach:SoleSaver, you must spend $0 - $149SoleInsider, you must spend $150 - $299SoleMate, you must spend $300+. How do I know which Rewards tie

How is my VIP tier determined?

Rewards

How do I redeem my points?

Can I return my order if I redeemed rewards points for a discount?

Do rewards expire?

Why didn’t I earn points on my purchase?

How do I redeem my rewards at checkout?

I have an existing rewards account, but it isn't working.

What forms of payment do you accept?

Is it safe to use my credit or debit card on your site?

Do you charge sales tax on items/orders?

When do you charge my credit card for an order?

Where can I redeem my gift card?

Payment

How do I make a return?

What is your Warranty Policy?

Can I make an exchange for my Canada order?

What is your return policy?

Returns & Exchanges

How do I cancel my order?

I am a wholesaler and am interested in ordering Havaianas. How do I place my order?

Do you backorder?

What do I do if my order arrives damaged?

Orders

Will you ship to a PO Box?

Are there any shipping area restrictions?

How quickly will my order be shipped?

What are your shipping options?

What is Route Package Protection?

I purchased Route Package Protection. Where is My Order?

How Does Route Package Protection Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim with Route Package Protection?

What if My Order with Route Package Protection Never Arrives or is Stolen?

How Do I File a Claim for my Lost, Damaged, or Stolen Order with Route Package Protection?

My package is lost, stolen or damaged. What should I do?

Shipping

How can I contact you?

How do I inquire about employment opportunities?

Contact

What are the promotion terms and exclusions for the Text Sign Up discount?

What are the promotion terms and exclusions for the Newsletter Sign Up discount?

What are the promotion terms for free standard shipping on orders over $50?

Promotion Terms

What size should I get?

Sizing

How is my VIP tier determined?Updated 3 days ago