Rewards
How do I redeem my points?
Exchanging your points for great rewards couldn't be easier! Simply visit the rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward. How do points convert to dollars?. 50 points = $5100 points
Can I return my order if I redeemed rewards points for a discount?
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account. I earned points/VIP tier with my
How is my VIP tier determined?
Your VIP tier is determined by the amount you spend in a calendar year (Ex. Jan 1, 2024 – Dec 31, 2024).To reach:SoleSaver, you must spend $0 - $149SoleInsider, you must spend $150 - $299SoleMate, you must spend $300+. How do I know which Rewards tie
Do rewards expire?
Rewards expire one year after the date received. Alpargatas USA, Inc (Havaianas USA) can modify or change the terms, including the right to terminate the rewards program or void points, at any time.
Why didn’t I earn points on my purchase?
For orders placed before 12/2/2025, please refer to details below. Earning points with our rewards program is currently paused. Please check back soon for details on when it will relaunch. Why didn’t I earn points on my purchase?. Double-check you
How do I redeem my rewards at checkout?
To redeem your points at checkout, use the slider directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.
I have an existing rewards account, but it isn't working.
Why can't I log into my existing rewards account?. We got a new look! If you created your rewards account before October 29, 2024, you'll need to create a new password on our site using the same email address. All points and tier status will remain t